Privacy Policy

This Privacy Policy applies to personal information processed through elimhardwares.com and through related business communications with Ningbo Elim Hardware Co., Ltd.

For the purposes of applicable privacy and data protection laws, Ningbo Elim Hardware Co., Ltd. is the organization responsible for deciding why and how personal information described in this policy is processed.

Information you provide

We may collect information that you voluntarily provide when you contact us, request a quotation, submit an inquiry, ask for samples, discuss customization or communicate about an order.

• Name, job title, company name and business contact details.
• Email address, telephone number and WhatsApp number.
• Country, delivery location or business address.
• Product requirements, drawings, dimensions, materials, quantities, surface finishes, reference images and messages.
• Quotation, sample, order, shipping, payment and customer-service information when relevant to a business transaction.

Information collected automatically

When you use the website, the website host and security systems may automatically create technical logs. These may include your IP address, browser type, device type, operating system, pages viewed, referring page, access time and security events.

Please do not send sensitive personal information unless it is necessary for a specific legitimate business purpose and we have requested it.

We may use personal information to:

• Respond to inquiries and communicate with prospective customers.
• Prepare quotations, samples, product recommendations and customized manufacturing proposals.
• Process, manufacture, inspect, deliver and support orders.
• Manage customer, supplier, distributor and project relationships.
• Maintain website availability, security and fraud prevention.
• Improve website content, product information and customer service.
• Comply with accounting, tax, customs, export-control, legal and regulatory requirements.
• Establish, exercise or defend legal claims and protect our legitimate business interests.

We do not use personal information for purposes that are materially incompatible with the purposes described above without providing additional notice or obtaining consent where required.

Where the GDPR, UK GDPR or similar laws apply, we generally rely on one or more of the following legal bases:

• Contract and pre-contract steps: processing needed to respond to quotation, sample or order requests and to perform a business agreement.
• Legitimate interests: operating a B2B website, responding to business inquiries, maintaining network security, preventing fraud and managing commercial relationships.
• Legal obligations: complying with applicable tax, accounting, customs, safety, sanctions, court and regulatory requirements.
• Consent: where consent is required for optional cookies, electronic marketing or another specific processing activity.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

The website may use cookies or similar technologies that are necessary for basic functions, security, page delivery and remembering user preferences. The hosting provider may also process server and security logs.

Analytics, advertising or other non-essential cookies will only be used when they are configured on the website and when any consent required by applicable law has been obtained. You can use your browser controls to block or delete cookies, although some website functions may not operate correctly.

If the website later adds analytics, advertising pixels or other optional tracking tools, this policy and any cookie notice should be updated to identify those tools and the available choices.

We may disclose personal information only when reasonably necessary for the purposes described in this policy, including to:

• Website hosting, email, cloud storage, IT, cybersecurity and communications service providers.
• Freight forwarders, carriers, customs brokers, inspection providers and other parties involved in fulfilling a transaction.
• Accountants, auditors, insurers, banks, legal advisers and other professional advisers.
• Government, customs, regulatory, law-enforcement or judicial authorities when disclosure is required or permitted by law.
• A purchaser, investor or successor in connection with a genuine merger, financing, reorganization, sale or transfer of business assets, subject to appropriate confidentiality protections.

Service providers are expected to process personal information only for authorized purposes and to apply appropriate confidentiality and security measures.

We do not knowingly sell personal information for monetary consideration. The website is not intended to use personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide any legally required opt-out mechanism.

Ningbo Elim Hardware Co., Ltd. is located in China. When you contact us from another country, your personal information may be transferred to, stored in or accessed from China and other countries in which our service providers or transaction partners operate.

Where required by applicable law, we will use appropriate measures for international transfers, which may include contractual safeguards, obtaining required consent, completing required assessments or using another legally recognized transfer mechanism.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including business communications, transaction support, legal compliance, dispute resolution and security.

• General inquiries and quotation records are generally retained for up to three years after the last meaningful communication, unless a longer period is reasonably required.
• Contract, order, payment, shipping, customs and accounting records may be retained for the period required by applicable commercial, tax, accounting and customs laws.
• Website security and server logs are retained according to the hosting and security provider’s operational schedule and may be kept longer when needed to investigate a security incident.

When information is no longer needed, we take reasonable steps to delete, anonymize or securely dispose of it.

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, account security, confidentiality requirements, secure hosting, backups, system updates and limiting access to personnel and service providers with a business need to know.

No internet transmission or storage method can be guaranteed to be completely secure. Please use appropriate care when sending confidential drawings, commercial information or personal data.

Depending on your location and the law that applies, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to exceptions.
• Request restriction of or object to certain processing.
• Receive certain information in a portable format where legally required.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an applicable data protection or privacy authority.

Individuals in China may also have rights under applicable personal information protection laws to know about, decide on, restrict, refuse, access, copy, correct and delete personal information, and to request an explanation of relevant processing rules.

To submit a request, email sales@nbelimhardware.com . We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

This section applies only if the California Consumer Privacy Act, as amended, applies to our processing and you are a California resident.

Subject to legal conditions and exceptions, California residents may have rights to know, access, correct and delete personal information; to opt out of the sale or sharing of personal information; to limit certain uses of sensitive personal information; and to receive equal service without discrimination for exercising privacy rights.

Categories of information

During the preceding 12 months, the categories described in Section 2 may include identifiers, professional or employment information, commercial information, internet or electronic activity information and information contained in customer communications.

Sale and sharing

We do not knowingly sell personal information for monetary consideration. The website is not intended to share personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of individuals under 16 years of age.

California privacy requests may be submitted by emailing sales@nbelimhardware.com . An authorized agent may submit a request where permitted by law. We may request information reasonably necessary to verify the request or the agent’s authority.

This website is intended for business customers and is not directed to children under 16. We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

The website may contain links to third-party websites, social platforms, messaging services, maps or other services. Those parties operate under their own privacy policies and practices.

We are not responsible for the privacy, security or content of third-party services. Please review the relevant third party’s privacy information before providing personal data.

We may update this Privacy Policy to reflect changes in website functions, business practices, service providers or legal requirements. The revised version will be posted on this page with a new “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.